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Postage and Returns Policy

Postage and Returns Policy

Postage / Shipping

We offer a standard postage rate depending on where items are being sent to, these are:

United Kingdom - Signed-for delivery, estimated to arrive within 3-5 working days - £4.95 per order 

Europe - Recorded delivery, estimated 3-7 working days - £10.00 per order

Rest Of The World - Unfortunately we do not ship outside of the UK and Europe 


We take great care in packaging and shipping our products.  Our aim is to post all items the next working day after your order at the latest.  For example, orders placed on a Wednesday aim to be posted on Thursday, whilst orders placed on a Friday aim to be posted on a Monday.

Orders placed on a weekend are aimed to be posted on the following Tuesday.

Orders placed on a bank holiday will aim to be posted out the next working day.


Returns / Refunds

We accept returns within 14 days of receipt of the order (as verified by the postage tracking). Late returns will not be accepted and will only be returned once the return postage has been paid by the customer.

You must inform us of the item being returned at your earliest opportunity, this can be by email (to

Items are to be returned in a saleable and unworn condition with original tags / labels still attached.  Should this not be the case a refund will be refused and items only returned once the return postage has been paid by the customer.

Any refunds due will be processed within 10 working days of receipt of the returned items where the above conditions are met.  The refund will not cover any postage costs for the original sale or return.

Kinder Boutique accept no responsibility for items posted back to us and suggest that items are sent back through a tracked or signed-for postage service.

Returns should be suitably packaged and returned to the address you will be provided upon your request for a refund.


These policies do not affect your statutory rights.